Review The Impact of Strategic Human Resources Management Practices on Employee Engagement of Bumrungrad International Hospital in Bangkok, Thailand

Authors

  • Thiri Hnin Kyaw Research Scholar, Lincoln University College, Malaysia. Author

DOI:

https://doi.org/10.64297/jmrsmet.v1i2.14

Keywords:

Job Satisfaction, Employee Motivation, Strategic Human Resource Management, Employee Engagement, Bumrungrad International Hospital

Abstract

The purpose of the study is to identify the impact of SHRM practices in private hospitals focusing on their employee engagement. Strategic Human Resources Management (SHRM) practices are the one of the most important factors which can support pleasant industrial relation and well communication with employees by using the ethical SHRM activities. Through this study, it reveals the strength of SHRM practices in Bumrungrad International Hospital in order to be applied in Myanmar private hospitals to be better employee engagement. This review discloses a cycle of cause-and-effect relationship, employee motivation on employee performance and the impact of job satisfaction on employee engagement. The results exhibit the gap between SHRM practices in international hospitals and the current circumstances of private hospitals in Myanmar to be effectiveness of their employee engagement.

References

Alessandri, G., Borgogni, L., & Latham, G. P. (2016). A Dynamic Model of the Longitudinal Relationship between Job Satisfaction and Supervisor-Rated Job Performance. Applied Psychology, 66(2), 207–232. https://doi.org/10.1111/apps.12091

Azmi, F. T., (2019). Strategic human resource management: text and cases. Cambridge University Press.

Bardarova, S. (2013, January 25). Strategic Decisions in the Management of Human Resources. Papers.ssrn.com. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2206779

Bunardi, J., & Angreani, L. S. (2012). CUSTOMER RELATIONSHIP MANAGEMENT INFORMATION SYSTEM ST BORROMEUS HOSPITAL. MATICS. https://doi.org/10.18860/mat.v0i0.2008

Elendu, A., & Nelson, U. C., (2024). STRATEGIC HUMAN CAPITAL MANAGEMENT AND ORGANISATIONAL PERFORMANCE IN NIGERIA BREWERIES PLC: 2001 - 2020. International Journal of African Innovation and Multidisciplinary Research. https://mediterraneanpublications.com/MEJAIMR/article/view/282

Gupta, A.D. (2020). Strategic Human Resource Management. CRC Press.

Hasan, J., Hasan, M., Rahman, M., & Hossain, M. (n.d.). Job Satisfaction Theories: A Literature Review. https://ist.edu.bd/wp-content/uploads/2021/09/Job-Satisfaction-Theories-A-Literature-Review.pdf

IntraHealth Librarian. (2018). Comparative Study on Health Care System Between Myanmar and China According to World Health Organization (WHO)’s Basic Health Blocks. Hrhresourcecenter.org. https://www.hrhresourcecenter.org/node/6262.html

Jang, W., Kim, K. A., & Lee, K. H., (2011). Success Factors and Marketing Strategies of Bumrungrad Hospital. The Korean Journal of Health Service Management, 5(2), 209–226. https://doi.org/10.12811/kshsm.2011.5.2.209

Khan, R. A. (2014). HUMAN RESOURCE MANAGEMENT PRACTICES: A CASE STUDY OF SOUTH ASIAN COUNTRIES. IBT Journal of Business Studies, 10(1). https://doi.org/10.46745/ilma.jbs.2014.10.01.06

Kocherlakota, S. D. (2020). Employee Commitment: A Giant Leap in Employee Engagement. OPUS: HR Journal, 6(1).

Manolopoulos, D. (2017). An evaluation of employee motivation. Employee Relations, 30(1), 63–85. https://doi.org/10.1108/01425450810835428

Mitchell, R., Obeidat, S., & Bray, M. (2019). The Effect of Strategic Human Resource Management on Organizational Performance: The Mediating Role of High-Performance Human Resource Practices. Human Resource Management, 52(6), 899–921.

Ozsoy, E. (2019). An empirical test of Herzberg’s two-factor motivation theory. Marketing and Management of Innovations, 1(1), 11–20. https://doi.org/10.21272/mmi.2019.1-01

Rafiq, N. (2023). The Effects of Motivation and Job Satisfaction on Employee Retention. A Case Study on Zara.

SHRM. (2014). The SHRM Body of Competency and Knowledge TM. https://www.shrm.org/about-shrm/press-room/press-releases/Documents/shrm-bock-final4.pdf

Taormina, R. J., & Gao, J. H. (2013). Maslow and the Motivation hierarchy: Measuring Satisfaction of the Needs. The American Journal of Psychology, 126(2), 155–177. ResearchGate. https://www.jstor.org/stable/10.5406/amerjpsyc.126.2.0155

Thomas, K. W. (2009). Intrinsic motivation at work: what really drives employee engagement. Berrett-Koehler Publishers.

Turner, P. (2020). EMPLOYEE ENGAGEMENT IN CONTEMPORARY ORGANIZATIONS: maintaining high productivity and sustained... competitiveness. Springer Nature.

Veerasoontorn, R., Zee, R.B. and Sivayathorn, A. (2011). Service quality as a key driver of medical tourism: the case of Bumrungrad International Hospital in Thailand. International Journal of Leisure and Tourism Marketing, 2(2), p.140. doi: https://doi.org/10.1504/ijltm.2011.038886

Vulpen, E. van. (2023, September 29). Strategic Human Resource Management 101: Your Essential Guide. AIHR. https://www.aihr.com/blog/strategic-human-resource-management/#:~:text=The%20concept%20of%20Strategic%20Human

Yaneva, M. (2021). Employee Satisfaction vs. Employee Engagement vs. Employee NPS. European Journal of Economics and Business Studies, 4(1), 221–227.

Zendage, H. (2018). DOUGLAS MCGREGOR THEORY X AND Y. Scholarly Research Journal for Humanity Science & English Language, 6(26).

Downloads

Published

2025-09-02

How to Cite

Review The Impact of Strategic Human Resources Management Practices on Employee Engagement of Bumrungrad International Hospital in Bangkok, Thailand. (2025). Journal of Multidisciplinary Research for SMET (JMR-SMET), 1(2), 1-12. https://doi.org/10.64297/jmrsmet.v1i2.14

Similar Articles

1-10 of 13

You may also start an advanced similarity search for this article.