Procedural Justice Influence On Organizational Citizenship Behavior: The Mediating Roles Of Job Satisfaction And Turnover Intentions

Abstract

The concept of procedural justice is extensively studied in the field of organization, it is recognized as a key factor in fostering organizational improvement. This study aims to explore the relationship between procedural justice and organizational citizenship behavior, with the mediating roles of job satisfaction and turnover intentions. The study data were collected from 210 respondents’ various businesses companies using questionnaires. To prove the objectives of study, the Pearson correlation and regression analysis was employed to test with five hypotheses. The study findings confirmed procedural justice are positively correlated with job satisfaction, turnover intentions and organizational citizenship behaviors (OCB). This study offered insights for organizations seeking to reduce employee’s turnover. Furthermore, overall job satisfaction and turnover intentions fully mediated the relationship between procedural justice and organizational citizenship behavior. Ultimately, this study improves the importance of fair decision-making and contributes to employees a positive workplace in their roles.